SPHER AI / SUPPORT

Here for you.

Your account. Your purchases. Your peace of mind.

Common questions

How do I contact support?

Email info@spher.ai or open Settings → Support chat in the SPHER app. Include your username and a description of the issue. Never send passwords or verification codes.

How do I manage my subscription?

On iPhone, open Settings → your Apple Account → Subscriptions → SPHER. You can manage or cancel your subscription there. Deleting the app does not cancel a subscription.

My purchase is missing. What should I do?

Make sure you are signed into the same SPHER account used for the purchase. Contact support with your username, the product name and the purchase date. Do not include payment card details.

How do I delete my account?

In the SPHER app, open your profile → Settings → Delete account. If you cannot access your account, email info@spher.ai for help. Manage any Apple subscription separately.

How do I report someone?

Open the person's profile from the conversation and choose Report. For safety or privacy concerns, you can also contact info@spher.ai.